Refund policy

Sometimes you may have chosen the wrong size (despite the super size guide), forgot to select an option (non-slip pads for a pair of sandals for example) or realize that in fact you would prefer another version.

Similarly, sometimes you just want to cancel your order and get a refund.

In any case, you will need to return your products to us.

To return your products, you must begin the following procedure under 
15 days  after receiving your order:

1 / Send us a request for an exchange or refund via the contact form
2 / Return the product(s) mentioning your order number at the following address:
 
 
ICONOASIS LDA
Return Order #XXXX
Rua Bombeiro Catana Romos 18
1350-044 Lisboa
Portugal
 
 
*Please replace XXXX with your order number
 
 
IMPORTANT:
  • Only unworn products returned in their original packaging will be accepted
  • Customized products (custom size, initials...) cannot be returned
  • Return shipping costs are at your expense.
  • Returns to collection points will be refused and must only be sent to the address mentioned above.

 
La Baigneuse

Manufacturing defect
 
Despite the delicate attention we pay to each product made in our workshop, we are only humans and not robots, and it can happen that a defect goes unnoticed.
If so, send us a message via our contact form.