FAQ
Handmade in Lisbon, small batches, lots of love. Here are the questions we get the most. If you don’t find your answer, write to us — we’re happy to help.
Sizing & Fit
Do your sandals fit true to size?
Our sandals run small. We recommend ordering one size above your usual size. For details, see our Size Guide.
Do you offer half sizes?
Not yet. We prefer to perfect each whole size.
How should they fit on my feet?
Snug but not tight. Toes and heels fully on the footbed (not over the edge). Leather softens and becomes like a second skin after a few wears.
Comfort & Materials
Are they comfortable?
Yes. Soft, flexible, and naturally comfortable thanks to our vegetable-tanned linings and insoles.
Do the sandals smell?
No — no smell because of the veg-tan leather. No chrome salts, just breathable, clean leather.
What does vegetable-tanned leather mean?
Tanned with plant extracts (mimosa, chestnut) instead of chrome salts. Gentle on skin, breathable, long-lasting. All linings and insoles touching your foot are veg-tanned.
Where do your leathers come from?
- Linings: France (top-tier tannery)
- Soles: Spain (our partner for 7+ years)
- Uppers: mainly Italy
How they are made
Who makes my sandals?
We do — in our Lisbon atelier. Small team, restored vintage machines, one pair at a time. Peek inside: Atelier.
Style & How to Wear
Can I wear them with socks? Is it in style?
Absolutely. Fisherman and two-strap styles look great with socks — playful, practical, and totally in style.
Are they business casual?
Yes. Clean leather lines pair beautifully with tailored trousers, skirts, or dresses.
Pads (protective anti-slip sole)
What is a “pad”?
A thin anti-slip sole we can add under your sandals for +€10. It protects the leather and adds grip on smooth floors. Details: Pads or not pads?
Is a pad considered customization?
No. Exchanges/refunds still apply according to our policy.
Orders & Delivery
How long until I receive my order?
Each pair is handmade to order in Lisbon. Crafting usually takes 2 days (up to 6 days in summer). Some special styles take longer — noted on the product page.
Then add the shipping time, which depends on your country and carrier. Details: Shipping Policy.
Do you ship worldwide?
Yes, from Lisbon with tracked delivery. See zones and timelines in our Shipping Policy.
Visit us
Can I visit the atelier?
Yes, by appointment only (we’re a working atelier, not a shop). Sometimes we have pairs to try, but not the full collection. If your size isn’t available, we can usually make it in about 2 days and hand it over or ship it to you.
Address:
Hours: Mon–Fri, 10:00–12:30 and 14:30–17:00
Contact: or Instagram DM
Stores, Custom, Returns
Do you have a store?
Not yet. Only our Lisbon atelier (by appointment). We partner with concept stores worldwide — in Paris you’ll find us at Le Bon Marché. Ask us for a stockist near you.
Do you run sales?
No. We make to order. We’re working on a small “second-chance” corner for pairs with tiny imperfections at friendlier prices.
Do you accept custom orders?
Sometimes, yes — special colors or small details. Write to us and we’ll see what’s possible. Note: custom pairs are not returnable. Policy: Refunds & Exchanges.
What is your returns & exchanges policy?
Everything is explained here: Refunds & Exchanges.